Returns and Refunds
If you want to return an item, you have 30 days time to do so. First contact us at hello@nenoostore.com. Include your order number and the product name in the message.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Unfortunately we do not offer a refund on opened or used products unless they are clearly defective.
You are responsible for the return shipping costs. All shipping costs are non-refundable.
We will send you an email to notify you when your returned item is received and approved.
The refund will be processed to your original method of payment.