Returns and Refunds

If you want to return an item, you have 30 days time to do so. First contact us at hello@nenoostore.com. Include your order number and the product name in the message.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Unfortunately we do not offer a refund on opened or used products unless they are clearly defective.

You are responsible for the return shipping costs. All shipping costs are non-refundable. 

We will send you an email to notify you when your returned item is received and approved. 

The refund will be processed to your original method of payment.